GENERAL TERMS AND CONDITIONS OF SALE AND USE
This website is operated by Very Good SAS. Very Good SAS offers this website, including all the information, tools and services available to you, the user, subject to your acceptance of all terms, conditions, policies and opinions set out here.
By visiting this site and/or by purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms and conditions ("General terms of Sale", "General terms of sale and use", "conditions"), including Additional terms, conditions and policies referred to herein and/or accessed by hyperlink. These general terms and conditions of sale and use apply to all users of this site, including but not limited to, users who browse the site, who are vendors, customers, merchants, and/or content contributors.
Please read these general terms of sale and use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these general terms and conditions of sale and use. If you do not agree to all of the terms and Conditions of this agreement, then you must not access the website or use the services offered therein. If these general terms and conditions of sale and use are considered as an offer, acceptance is expressly limited to these general terms and conditions of sale and use.
All new features and tools that will be added later to this shop will also be subject to these terms and conditions of sale and use. You can consult the latest version of the general terms and conditions of sale and use at any time on this page. We reserve the right to update, change or replace any part of these general terms and conditions of sale and use by publishing the updates and/or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of the website or your access to it after the publication of any changes is an acceptance of your share of these changes.
Our shop is hosted on Shopify INC. They provide us with the e-commerce platform that allows us to sell you our products and services.
By accepting these general terms and conditions of sale and use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of minor age to Your burden of using this website.
The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in connection with the use of the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses or any other code of a destructive nature.
Any infringement or violation of these general terms and conditions of sale and use will result in the immediate termination of your Services.
ARTICLE 2-GENERAL CONDITIONS
We reserve the right to deny access to services at any time to any person for any reason whatsoever.
You understand that your content (excluding your credit card information) could be transferred in an unencrypted manner, implying (a) communications on various networks; and (b) changes to conform and adapt to the technical requirements for the connection of networks or devices. Credit card information is always encrypted during transmission on the networks.
You agree not to reproduce, duplicate, copy, sell, resell, or operate any part of the service or use of the service, or any access to the service or contact on the website, through which the service is provided, without authorization Written prior express from us.
The securities used in this agreement are included for your convenience, and will not limit or affect these terms.
ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided as an indication only and should not be your only source of information for making decisions, without first consulting more accurate, more complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.
This site may contain some previous information. This prior information, by nature, is not up-to-date and is provided as an indication only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor the changes made to our site.
ARTICLE 4 – CHANGES TO SERVICE AND PRICES
The prices of our products can be changed without notice.
We reserve the right at any time to modify or discontinue the service (as well as any part or content of the service) without notice and at all times.
We will not be liable to you or any other third party for any change in price, suspension or interruption of Service.
ARTICLE 5 – Products or SERVICES (if applicable)
Some products or services can be exclusively available online on our website. These products or services may be available in limited quantities and can only be returned or exchanged in accordance with our return policy.
We did our best to display as clearly as possible the colors and images of our products that appear on our shop. We cannot guarantee that the display of the colors by the screen of your computer will be accurate.
We reserve the right, but not obliged to do so, to limit the sales of our products or services to any person, and in any geographical area or jurisdiction. We could exercise that right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices can be changed at any time without prior notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any offer of service or product presented on this site is void where the law prohibits it.
We do not warrant that the quality of all products, services, information, or any other merchandise you have obtained or purchased will meet your expectations, or that any errors in the service shall be corrected.
ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order that you pass to us. We may, at our sole discretion, reduce or cancel the quantities purchased per person, per household or by order. These restrictions could include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we modify an order or cancel it, we may attempt to notify you by contacting you at the email and/or billing address/telephone number provided at the time the order was placed. We reserve the right to limit or prohibit orders which, at our sole discretion, may appear to be from merchants, dealers or distributors.
You agree to provide up-to-date, complete and accurate order and account information for all orders placed on our store. You agree to quickly update your account and other information, including your email address, your credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
For more details, please see our return policy.
ARTICLE 7 – OPTIONAL TOOLS
We could provide you with access to third party tools that we do not follow, control or influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without warranty, representation or condition of any kind and without any approval. We will have no legal liability arising out of or related to the use of these optional third party tools.
If you use the optional tools offered on the site, you do so at your own risk and at your own discretion, and you should consult the terms and conditions at which these tools are offered by the third party vendor (s) concerned.
We could also, in the future, offer new services and/or new features on our site (including new tools and new resources). These new features and services will also be subject to these general terms and conditions of sale and use.
ARTICLE 8-LINKS OF THIRD PARTIES
Certain content, products and services available through our Service could include elements from third parties.
Links from third parties on this site may redirect you to third party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant and assume any responsibility for any content, website, product, service or other material accessible on or from such third party sites.
We are not responsible for any damage or damages related to the purchase or use of any goods, services, resources, content, or any other transaction made in connection with such third party websites. Please read carefully the policies and practices of third parties and make sure you understand them before engaging in any transactions. Complaints, claims, concerns, or questions concerning the products of these third parties must be submitted to the same third parties.
ARTICLE 9 – COMMENTS, SUGGESTIONS AND OTHER USER PROPOSALS
If, at our request, you submit specific content (for example, to participate in contests), or if without request from us, you send creative ideas, suggestions, proposals, plans or other elements, whether online, By e-mail, by mail, or otherwise (collectively, "comments"), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute, translate and otherwise use and in any media any comment that You send us. We are not and should not be required (1) to maintain the confidentiality of comments; (2) To pay compensation to any person for any comment provided; (3) Respond to comments.
We may, but have no obligation to do so, monitor, modify or suppress the content we deem, in our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that violates any intellectual property or these general terms and conditions of sale and use.
You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, confidentiality, personality, or other personal or proprietary rights. You also agree that your comments will not contain illegal, defamatory, offensive or obscene content, nor will they contain any computer viruses or other malicious software that could affect in any way Whether it is the operation of the Service or any other associated website. You can not use false email address, pretend to be someone you are not, or try to mislead us and/or third parties in error as to the origin of your comments. You are entirely responsible for all the comments you publish and their accuracy. We assume no responsibility and decline any commitment to any comments you publish or any other third party publishes.
ARTICLE 10 – PERSONAL INFORMATION
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
There may be some information on our site or Service that may contain typographical errors, inaccuracies or omissions that might be related to product descriptions, prices, promotions, Offers, the shipping costs of the products, the delivery times and the availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information in the Service or on any other associated website is inaccurate, in any Time and without notice (including after you have placed your order).
We are not required to update, modify or clarify information in the Service or on any other associated website, including but not limited to price information, except as required by law. No defined update or refresh date in the service or on any other associated web site should be taken into account to conclude that the information in the service or on any other associated web site has been modified or updated.
ARTICLE 12 – PROHIBITED USES
In addition to the prohibitions set out in the general Conditions of sale and use, you are prohibited from using the site or its contents: (a) for illegal purposes; (b) To induce third parties to conduct or participate in illegal acts; (c) to contravene any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to impair or violate our intellectual property rights or those of third parties; (e) To harass, abusing, insulting, injuring, defame, slandering, denigrating, intimidating or discriminating against any person on the basis of sex, sexual orientation, religion, ethnic origin, race, age, national origin, or Disability (f) to submit false or misleading information; (g) for uplinking or transmitting viruses or any other type of malicious code that will or could be used in such a way as to compromise the functionality or operation of the Service or any other associated, independent, or Internet Web site; (h) to collect or track the personal information of others; (i) to Polluposter, Phish, hijack a domain, extort information, browse, explore or scan the Web (or any other resource); (j) For obscene or immoral purposes; or (k) to impair or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for infringing the prohibited uses.
ARTICLE 13 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee or claim in any way that your use of our Service will be uninterrupted, fast, secure or error-free.
We do not guarantee that the results that could be obtained through the use of the Service will be accurate or reliable.
You agree that once in a while, we may remove the service for indefinite periods of time or cancel the service at any time, without first warning you.
You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The service as well as all the products and services provided to you through the service are (unless expressly stated otherwise by US) provided "as is" and "as available" for your use, without representation, without warranties And without conditions of any kind, express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.
Very Good SASU, our directors, officials, employees, affiliates, agents, contractors, trainees, suppliers, service providers and licensors shall in no event be liable for any injury, loss, claim, or damage Direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to the loss of profits, income, savings, data, replacement costs or any similar damages, Whether they are contractual, tortious (even in the event of negligence), strict liability or otherwise, resulting from your use of any service or product from this service, or any other claim related in any way to your Use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising out of the use of the service or any published, transmitted, or other content (or product) Made available through the Service, even if you have been warned of the possibility that they occur. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.
ARTICLE 14 – COMPENSATION
You agree to indemnify, defend and protect Very Good SASU, our parent company, our subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensors, service providers, subcontractors, Suppliers, trainees and employees, as to any claim or claim, including reasonable attorney's fees, made by any third party because of or arising out of your breach of these general terms and conditions of sale and use or Documents to which they refer, or your violation of any law or rights of a third party.
ARTICLE 15 – DISSOCIATION
In the event that any provision of these general terms and conditions of sale and use is deemed to be illegal, void or unenforceable, this provision may nevertheless be applied to the full extent permitted by law, and the non- Applicable shall be considered to be dissociated from these general Conditions of sale and use, such dissociation shall not affect the validity and applicability of all other remaining provisions.
The obligations and liabilities incurred by the parties before the termination date will remain in effect after the termination of this agreement for all purposes.
These general terms and conditions of sale and use are effective unless and until they are terminated by you or not. You may terminate these Terms and conditions of sale and use at any time by advising us that you no longer wish to use our Services, or when you cease to use our site.
If we decide, at our sole discretion, that you fail, or if we suspect that you have been unable to comply with the terms of these general terms and conditions of sale and use, we may also terminate this agreement at any time without you Notify in advance and you will remain responsible for all amounts owed until the date of termination (this is included), and/or we may deny you access to our Services (or any part thereof).
ARTICLE 17 – ENTIRETY OF THE AGREEMENT
Any failure on our part to exercise or apply any right or provision of these general terms and conditions of sale and use should not constitute a waiver of this right or provision.
These general terms and conditions of sale and use or any other policy or rule of operation that we publish on this site or in relation to the Service constitute the entire agreement and agreement between you and us and govern your use of Service, and supersede all prior and contemporaneous, oral or written communications, proposals and agreements between you and us (including, but not limited to, any previous version of the general terms and Conditions of sale and use) .
Any ambiguity as to the interpretation of these general terms and conditions of sale and use shall not be construed against the editorial side.
ARTICLE 18 – APPLICABLE LAW
These general terms and conditions of sale and use, as well as any other separate agreement through which we provide you with Services will be governed and interpreted under the laws in force at 22 rue de Calais, DUNKERQUE, O, 52140, France.
ARTICLE 19 – CHANGES TO THE GENERAL CONDITIONS OF SALE AND USE
You can consult the latest version of the general terms and conditions of sale and use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these general terms and conditions of sale and use by posting updates and changes to our site. It is your responsibility to visit our site regularly to see if any changes have been made. Your continued use of or your access to our site after the publication of any changes to these general terms and conditions of sale and use constitutes acceptance of these changes.
ARTICLE 20 – CONTACT INFORMATION
Questions regarding the general terms and conditions of sale and use should be sent to email@example.com.
In accordance with the provisions of Articles 6-III and 19 of Act No. 2004-575 of 21 June 2004 for confidence in the digital economy, known as L.C.E.N., it is brought to the attention of users and visitors of the site thewindcatchers.com these Legal.
The thewindcatchers.com site is available at the following address: Www.thewindcatchers.com
Access to and use of the Site is subject to the following detailed "legal information" as well as applicable laws and/or regulations.
The connection, use and access to this Site imply the full and unreserved acceptance of the user of all the provisions of these legal notices.
ARTICLE 1-LEGAL INFORMATION
Under Article 6 of Act No. 2004-575 of 21 June 2004 for confidence in the digital economy, the article specifies the identity of the various actors in the context of its implementation and its follow-up.
A. Site Editor
The site thewindcatchers.com is published by:
<span class="notranslate"><span class="notranslate">Very Good S.A.S</span></span>
Having its registered office at the following address: 22 rue de Calais, 52140 Dunkerque, and registered with the following number: RCS Dunkerque 842 506 032 00015.
Phone: + 33 6 52 22 81 96
E-mail address: Contact@thewindcatchers.com
Hereafter "the publisher"
B. Publishing Director
The editor is:
Contact email Address: Contact@thewindcatchers.com
Hereinafter "the director of publication"
C. Web Host
The site thewindcatchers.com is hosted by:
Headquartered at the following address:
500 Terry A François Blvd San Francisco, CA 94158 Phone: + 1 415-639-9034
E-mail address: firstname.lastname@example.org.
Hereinafter "the host"
All users who surf, read, view and use the Thewindcatchers.com website are considered to be user.
Hereafter the "users"
The Site is in principle accessible to users 24/24h and 7/7d, unless interrupted, programmed or not, for maintenance purposes or in case of force majeure.
In case of inability to access the Site, it is committed to do its utmost in order to restore its access. The Site cannot be held responsible for any damage, whatever its nature, resulting from its unavailability.
ARTICLE 3-APPLICABLE LAW AND JURISDICTION
The present legal terms are governed by the French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction.
For any reporting of illegal content or activities, the user may contact the Publisher at the following address: Contact@thewindcatchers.com, or by registered mail with acknowledgement of receipt addressed to the Publisher at the coordinates specified in these legal notices.
ARTICLE 1: PREAMBLE
The way in which their personal data are collected and processed. Must be considered as personal data all data being likely to identify a user. These include the first and last names, the age, the postal address, the e-mail address, the user's location or the IP address;
What are the user rights to this data?
> who is responsible for the processing of personal data collected and processed; To whom these data are transmitted;
> Eventually, the site's policy on "cookies" files.
ARTICLE 2: GENERAL PRINCIPLES FOR DATA COLLECTION AND PROCESSING
In accordance with the provisions of article 5 of European Regulation 2016/679, the collection and processing of data from users of the site comply with the following principles:
> legality, loyalty and transparency: data can only be collected and processed with the consent of the user who owns the data. Whenever personal data are collected, the user will be told that his data is collected, and for what reasons his data is collected;
> Minimizing the collection and processing of data: only the data necessary for the proper execution of the objectives pursued by the site are collected;
Keeping data reduced over time: The data is kept for a limited time, the user is informed of. If the shelf life cannot be communicated to the user;
Integrity and confidentiality of the data collected and processed: The data controller is committed to ensuring the integrity and confidentiality of the data collected.
In order to be lawful, and in accordance with the requirements of article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if they comply with at least one of the following conditions Listed:
The user has expressly consented to the treatment;
The treatment is necessary for the proper execution of a contract;
The treatment meets a legal obligation;
The treatment is due to a necessity related to the safeguarding of the vital interests of the person concerned or of another natural person;
The treatment may be explained by a necessity related to the performance of a mission of public interest or under the exercise of public authority;
The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the person responsible for the treatment or by a third party.
ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED AS PART OF THE NAVIGATION ON THE SITE
A. COLLECTED AND PROCESSED DATA AND METHOD OF COLLECTION
The personal data collected on the thewindcatchers.com site are as follows:
Surname, first name, mailing address, e-mail address, telephone number.
This data is collected when the user performs one of the following operations on the site:
-Purchase of merchandise
-Subscription to the Newsletter
-Send a message to <span class="notranslate"> <span class="notranslate"> Very Good S.A.S </span></span> via the site form
In addition, when paying on the site, it will be kept in the computer systems of the site editor a proof of the transaction including the purchase order and the invoice.
The controller will retain in its computer systems of the site and under reasonable security conditions all the data collected for a period of: 3 years.
data collection and processing shall meet the following objectives:
The data collected allows to send newsletters to customers, or to make contact
B. TRANSMISSION OF DATA TO THIRD PARTIES
The data may be forwarded to the third party (s) listed below:
-Wix.com Inc. For reasons of organization of data in back office.
C. DATA HOSTING
The site thewindcatchers.com is hosted by: Wix.com Inc., headquartered at the following address:
500 Terry A François Blvd San Francisco, CA 94158
The host can be contacted at the following telephone number: + 1 415-639-9034
The data collected and processed by the site is transferred to the following country (s): USA. This transfer of personal data outside the European Union is justified by the following reasons:
The data is hosted in the USA because the head office of the hosting company is located there.
ARTICLE 4: DATA PROCESSING OFFICER
A. THE DATA CONTROLLER
The person responsible for the processing of personal data is: Amir Zohar. It can be contacted in the following way:
+ 972 50-579-1002
The data controller is responsible for determining the purposes and means used in the processing of personal data.
B. OBLIGATIONS OF THE DATA CONTROLLER
The Controller undertakes to protect the personal data collected, not to transmit it to third parties without the user being informed and to respect the purposes for which the data were Collected.
The site has an SSL certificate to ensure that the information and transfer of the data passing through the site is secure.
A secure Socket Layer certificate (SSL) certificate is designed to secure data exchanged between the user and the site.
In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless it causes disproportionate formalities, costs and procedures.
In the event that the integrity, confidentiality or security of the user's personal data is compromised, the Controller agrees to inform the user by any means.
ARTICLE 5: USER RIGHTS
In accordance with the regulations concerning the processing of personal data, the user has the following rights listed.
In order for the data controller to be entitled to his request, the user must communicate to him: his first and last name and his e-mail address.
The data controller is required to respond to the user within a maximum of 30 (thirty) days.
A. PRESENTATION OF USER RIGHTS IN DATA COLLECTION AND PROCESSING
A. Right of access, rectification and right to erasure
The user may take notice, update, modify or request the deletion of the data concerning him, in accordance with the procedure set out below:
The user must send an email to Contact@thewindcatchers.com By specifying his request.
B. Right to portability of data
The user has the right to request the portability of his personal data, held by the site, to another site, complying with the following procedure:
The user must apply for the portability of his personal data to the data controller, by sending an e-mail to the address provided above.
C. Right to the limitation and opposition of data processing
The user has the right to request the limitation or to oppose the processing of his data by the site, without the site being able to refuse, except to demonstrate the existence of legitimate and compelling reasons, which can prevail over the interests and rights and freedoms of the user.
In order to request the limitation of the processing of its data or to formulate an objection to the processing of its data, the user must follow the following procedure:
The user must apply for a limitation on the processing of his personal data to the data controller, by sending an e-mail to the address provided above.
D. Right not to be the subject of a decision based exclusively on an automated process
In accordance with the provisions of regulation 2016/679, the user has the right not to be the subject of a decision based exclusively on an automated process if the decision produces legal effects relating to it, or affects it in a manner Significant in a similar way.
E. Right to determine the fate of data after death
The user is reminded that he may organise the fate of his data collected and processed if he dies, in accordance with Law no 2016-1321 of 7 October 2016.
F. Right to enter the competent supervisory authority
In the event that the data controller decides not to respond to the user's request, and the user wishes to challenge that decision, or, if he thinks that one of the rights listed above is infringed, he is in Right to seize the CNIL (national Commission of Informatics and Liberties, https://www.cnil.fr) or any competent judge.
B. PERSONAL DATA OF MINORS
In accordance with the provisions of article 8 of European Regulation 2016/679 and the Law on computers and freedoms, only minors aged 15 years or older may consent to the processing of their personal data.
If the user is a minor under the age of 15, the agreement of a legal representative will be required so that personal data can be collected and processed.
The publisher of the site reserves the right to verify by any means that the user is over 15 years of age, or that he has obtained the agreement of a legal representative before navigating the site.
ARTICLE 6: USE OF "COOKIES" FILES
The site may use the techniques of "cookies".
A "cookie" is a small file (less than 4 KB), stored by the site on the user's hard disk, containing information about the user's browsing habits.
These files allow it to handle statistics and traffic information, to facilitate navigation and to improve the service for the comfort of the user.
For the use of "cookie" files involving the backup and analysis of personal data, the consent of the user is necessarily requested.
This consent of the user is considered valid for a period of up to 13 (thirteen) months. At the end of this period, the site will again request permission from the user to save "cookies" files on its hard disk.
A. User's objection to the use of "cookies" files by the site
It is brought to the knowledge of the user that he can oppose the recording of these "cookies" files by configuring his navigation software.
For information, the user can find at the following addresses the steps to be followed in order to configure his navigation software to oppose the recording of the "Cookies" files:
> Internet Explorer: Https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cooki 're
In case the user decides to disable the "cookies" files, he will be able to continue browsing the site. However, any malfunction of the site caused by this manipulation could not be considered because of the publisher of the site.
B. Description of the "cookies" files used by the site
The site editor draws the user's attention to the fact that the following cookies are used when navigating:
-SvSession, Permanent, identifies unique visitors and follows the sessions of a visitor on the site. -HS, Session, security.
-XSRF-TOKEN, persistent Cookie, security
-SmSession, Active 2 weeks, identifies the members of the site (which is connected).
-TSxxxxxxxx (where x is replaced by a random series of numbers and letters), Permanent, security.
-TSxxxxxxxx_d (where x is replaced by a random series of numbers and letters), Permanent, security.
The publisher of the site reserves the right to modify it in order to guarantee its conformity with the law in force.
DELIVERIES AND RETURNS
1. General information.
Orders are subject to stock availability. If the inventory of an item is exhausted at the time you order it, we will notify you and refund the total amount of your order, depending on the original payment method.
2. Delivery locations.
The articles offered on thewindcatchers.com can only be sent to addresses in the European Union. No delivery outside the European Union is possible at present.
3. Delivery time.
An approximate delivery time will be provided when you place your order. The delivery times are only estimated and are calculated from the date of dispatch and not from the date of the order. They should only be used as an indication and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we will spare no effort to have your product delivered within 15 working days of your order date. Working days mean Monday to Friday, except on public holidays. Please note that we do not make any shipments on Sundays. The delivery date may vary according to the shipping practices of The courier company, the place of delivery, the delivery method and the items ordered. It is also possible that the products are delivered in several separate shipments.
4. Shipping instructions.
You can provide specific shipping instructions on the shopping cart page of our website.
5. Shipping costs.
The shipping costs depend on the amount of your order and the delivery destination of it. To find out how much your order will cost, simply add the items you want to buy to your shopping cart and go to the payment page. The shipping costs will be displayed on this screen. The sales tax is charged according to the province or territory where the item is sent.
6. Items damaged during transport.
If the package is damaged in any way when the product arrives, please contact us immediately via Contact@thewindcatchers.com
7. Questions if you have any questions about the delivery of your order, please contact us via Contact@thewindcatchers.com
1. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
2. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
3. To make a return, you must show us a receipt or proof of purchase.
4. Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
5. Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact the entity that issued your credit card, as there might be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
6. Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
7. Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email to and send us your item to:
8, rue St Esnery, Châteauneuf, 35430, France.
In addition to this, you will need to know more about it.
To return a product, you must mail it to:
8, rue St Esnery, Châteauneuf, 35430, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.
METHODS OF PAYMENT
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